Privacy Policy

Inner Shift (“we,” “our,” or “us”) is committed to ensuring that your privacy is protected. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your data when you use our website inner-shift.net (the “Site”) and our related services, including online therapy sessions and bookings.

We may update this Policy from time to time by posting a new version on this page. You should check this page periodically to ensure you are happy with any changes.

Purpose and Who We Are

The purpose of this Privacy Policy is to describe how Inner Shift, operated by Alex Jones, collects, uses, and shares information about you through our Site and related online services.

If you reside in the UK or the European Economic Area (EEA), Alex Jones is the data controller of all Personal Data collected via this Site and related third-party booking tools.

If you have any questions about this Privacy Policy or your data, please contact us via the details on our Contact Page.

What Information This Privacy Policy Covers

This Privacy Policy covers information we collect through:

- Our Site (inner-shift.net)

- Online booking forms

- Session scheduling tools (Zoom, MS Teams, or other integrated platforms)

- Email newsletters (when subscribed)

- Social media channels where we engage with you

You may use some parts of the Site without giving us Personal Data. However, certain services (such as booking a session) require us to collect and process your Personal Data.

What You Agree to by Using Our Site

By providing Personal Data to us, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy and as permitted by law. If you do not agree, please do not use this Site.

You can withdraw your consent at any time by contacting us through our Contact Page. Please note, however, that some data processing may continue where required by law or necessary for our legitimate business interests (such as keeping financial records).

Information We Collect and How We Collect It

We may collect the following information when you interact with Inner Shift:

- Basic contact details: name, email address, phone number.

- Session details: booking date, chosen therapy method (e.g., Emotion Code, Hypnotherapy).

- Technical information: IP address, browser type, operating system, referral URLs.

- Payment information: if you pay for sessions, payments are processed via secure third-party payment providers. We do not store your card details.

- Communication records: emails, contact form submissions, or other correspondence.

- Newsletter sign-up data: email address, preferences.

We collect this information when you:

- Book a session online

- Subscribe to our newsletter

- Contact us via forms or email

- Interact with our Site cookies (see Cookie Policy)

- Join a group or organisational consultation project

- Other Information We Collect

Social Buttons
Our Site may include “share” buttons for platforms like Facebook, Instagram, or LinkedIn. These may collect data when you click on them. Please review each platform’s privacy policy to understand their use of your data.

External Web Services
We may embed third-party content such as YouTube or Vimeo videos. These services may collect usage statistics. We do not control their tracking technologies.

Email Tracking
Some newsletters may contain tracking (e.g., open rates, link clicks). This helps us improve our communications. You can unsubscribe at any time.

How We Use the Information We Collect

We use your information for purposes such as:

- Managing bookings and delivering sessions

- Responding to your inquiries

- Sending updates or newsletters (if subscribed)

- Improving our Site and services

- Keeping internal records (e.g., invoices, appointments)

- Marketing (only if you have opted in)

- Complying with legal obligations

We will never sell your Personal Data.

Sharing Information

We may share your Personal Data only with:

- Service providers that support our website, email, and booking functions (e.g., payment processors, scheduling platforms).

- Legal authorities if required by law, court order, or to protect our legal rights.

- Professional contractors assisting with administrative or technical support (under confidentiality agreements).

Payment details are processed by third-party providers. We do not store your card information.

Retention of Personal Data

We keep your Personal Data only as long as necessary to provide our services, meet legal obligations, and resolve disputes. Therapy session notes (if recorded) are handled with strict confidentiality and retained only for as long as legally or professionally required.

Confidentiality & Security

We use industry-standard safeguards to protect your information. However, no transmission over the internet is completely secure. Please take care when sharing sensitive information by email.

Your Rights

Depending on your location, you may have the right to:

- Access the Personal Data we hold about you

- Request correction of inaccurate information

- Request deletion of your data

- Restrict or object to certain processing

- Request a copy of your data in a portable format

- Withdraw consent at any time

To exercise your rights, please contact us through our Contact Page. We will respond within the time required by applicable law.

International Privacy Practices

Because Inner Shift operates online and may serve clients worldwide, your information may be transferred to and stored in countries outside your place of residence. We take steps to ensure that your data receives appropriate protection, especially if transferred outside the UK/EEA.

Children’s Privacy

Inner Shift does not knowingly collect data from anyone under 16 years of age. If we become aware of such a collection, we will delete the data immediately.

Disclaimer

The material on this Site is for general informational purposes only and does not replace professional medical or mental health advice. Always seek independent advice before making decisions about your health.

Your Consent

By using our Site and services, you agree to the terms of this Privacy Policy.